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What should I do if I can't activate a DNA kit?

If you have trouble activating a DNA kit, please go over the following steps to make sure you are taking the correct actions:- First of all, make sure the kit serial code you entered is correct- Make sure to lo

How can I activate my DNA kit from the MyHeritage app?

You can now activate your MyHeritage DNA kit by simply scanning the activation code with your device’s camera. To do so, please do as follows:1. Open the MyHeritage app on your mobile device2. Tap the icon on t

How do I activate a DNA kit purchased for someone else?

If you have ordered DNA kits for family members, they can either activate their own kit or give you permission to activate their DNA kit for them from the page https://www.myheritage.com/dna/activateIf they wis

How do I activate my DNA kit?

In order to activate your DNA kit online, please visit the page www.myheritage.com/dna/activate If you are logged in, you will see you name in the top-right corner of the screen. If it's not you, click on "Log

1 In addition to the Two-Factor-Authentication, the trusted and logged-in devices mechanism provides an extra layer of security for your MyHeritage Account. Security is a top priority for us and we want to give o

4 Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate and DNA Matches. Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. MyHeritage analy

2 To set up Two-Factor Authentication for your MyHeritage account, please follow the steps below: 1. Log in to your MyHeritage account and click on your name at the top right corner of the screen. A drop-down me

5 If you have tested your DNA with other autosomal DNA test providers than MyHeritage DNA (FTDNA, Living DNA, AncestryDNA and 23andMe), you can easily upload the DNA raw data file to MyHeritage.com to get free DN

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asdfasdfdsf

3 On MyHeritage family sites we calculate the relationship between a person who is viewing the site and other site members and family members in the tree. But in order to identify the relationship correctly, it’s

4 Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate and DNA Matches. Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. MyHeritage analy

1 In addition to the Two-Factor-Authentication, the trusted and logged-in devices mechanism provides an extra layer of security for your MyHeritage Account. Security is a top priority for us and we want to give o

3 On MyHeritage family sites we calculate the relationship between a person who is viewing the site and other site members and family members in the tree. But in order to identify the relationship correctly, it’s

5 If you have tested your DNA with other autosomal DNA test providers than MyHeritage DNA (FTDNA, Living DNA, AncestryDNA and 23andMe), you can easily upload the DNA raw data file to MyHeritage.com to get free DN

2 To set up Two-Factor Authentication for your MyHeritage account, please follow the steps below: 1. Log in to your MyHeritage account and click on your name at the top right corner of the screen. A drop-down me

3 On MyHeritage family sites we calculate the relationship between a person who is viewing the site and other site members and family members in the tree. But in order to identify the relationship correctly, it’s

1 In addition to the Two-Factor-Authentication, the trusted and logged-in devices mechanism provides an extra layer of security for your MyHeritage Account. Security is a top priority for us and we want to give o

5 If you have tested your DNA with other autosomal DNA test providers than MyHeritage DNA (FTDNA, Living DNA, AncestryDNA and 23andMe), you can easily upload the DNA raw data file to MyHeritage.com to get free DN

4 Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate and DNA Matches. Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. MyHeritage analy

3 On MyHeritage family sites we calculate the relationship between a person who is viewing the site and other site members and family members in the tree. But in order to identify the relationship correctly, it’s

5 If you have tested your DNA with other autosomal DNA test providers than MyHeritage DNA (FTDNA, Living DNA, AncestryDNA and 23andMe), you can easily upload the DNA raw data file to MyHeritage.com to get free DN

4 Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate and DNA Matches. Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. MyHeritage analy

2 To set up Two-Factor Authentication for your MyHeritage account, please follow the steps below: 1. Log in to your MyHeritage account and click on your name at the top right corner of the screen. A drop-down me

1 In addition to the Two-Factor-Authentication, the trusted and logged-in devices mechanism provides an extra layer of security for your MyHeritage Account. Security is a top priority for us and we want to give o

4 Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate and DNA Matches. Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. MyHeritage analy

3 On MyHeritage family sites we calculate the relationship between a person who is viewing the site and other site members and family members in the tree. But in order to identify the relationship correctly, it’s

2 To set up Two-Factor Authentication for your MyHeritage account, please follow the steps below: 1. Log in to your MyHeritage account and click on your name at the top right corner of the screen. A drop-down me

5 If you have tested your DNA with other autosomal DNA test providers than MyHeritage DNA (FTDNA, Living DNA, AncestryDNA and 23andMe), you can easily upload the DNA raw data file to MyHeritage.com to get free DN

4 Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate and DNA Matches. Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. MyHeritage analy

2 To set up Two-Factor Authentication for your MyHeritage account, please follow the steps below: 1. Log in to your MyHeritage account and click on your name at the top right corner of the screen. A drop-down me

1 In addition to the Two-Factor-Authentication, the trusted and logged-in devices mechanism provides an extra layer of security for your MyHeritage Account. Security is a top priority for us and we want to give o

3 On MyHeritage family sites we calculate the relationship between a person who is viewing the site and other site members and family members in the tree. But in order to identify the relationship correctly, it’s

1 In addition to the Two-Factor-Authentication, the trusted and logged-in devices mechanism provides an extra layer of security for your MyHeritage Account. Security is a top priority for us and we want to give o

4 Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate and DNA Matches. Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. MyHeritage analy

2 To set up Two-Factor Authentication for your MyHeritage account, please follow the steps below: 1. Log in to your MyHeritage account and click on your name at the top right corner of the screen. A drop-down me

3 On MyHeritage family sites we calculate the relationship between a person who is viewing the site and other site members and family members in the tree. But in order to identify the relationship correctly, it’s

5 If you have tested your DNA with other autosomal DNA test providers than MyHeritage DNA (FTDNA, Living DNA, AncestryDNA and 23andMe), you can easily upload the DNA raw data file to MyHeritage.com to get free DN

1 In addition to the Two-Factor-Authentication, the trusted and logged-in devices mechanism provides an extra layer of security for your MyHeritage Account. Security is a top priority for us and we want to give o

4 Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate and DNA Matches. Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. MyHeritage analy

2 To set up Two-Factor Authentication for your MyHeritage account, please follow the steps below: 1. Log in to your MyHeritage account and click on your name at the top right corner of the screen. A drop-down me

5 If you have tested your DNA with other autosomal DNA test providers than MyHeritage DNA (FTDNA, Living DNA, AncestryDNA and 23andMe), you can easily upload the DNA raw data file to MyHeritage.com to get free DN

1 In addition to the Two-Factor-Authentication, the trusted and logged-in devices mechanism provides an extra layer of security for your MyHeritage Account. Security is a top priority for us and we want to give o

5 If you have tested your DNA with other autosomal DNA test providers than MyHeritage DNA (FTDNA, Living DNA, AncestryDNA and 23andMe), you can easily upload the DNA raw data file to MyHeritage.com to get free DN

2 To set up Two-Factor Authentication for your MyHeritage account, please follow the steps below: 1. Log in to your MyHeritage account and click on your name at the top right corner of the screen. A drop-down me

3 On MyHeritage family sites we calculate the relationship between a person who is viewing the site and other site members and family members in the tree. But in order to identify the relationship correctly, it’s

4 Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate and DNA Matches. Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. MyHeritage analy

3 On MyHeritage family sites we calculate the relationship between a person who is viewing the site and other site members and family members in the tree. But in order to identify the relationship correctly, it’s

5 If you have tested your DNA with other autosomal DNA test providers than MyHeritage DNA (FTDNA, Living DNA, AncestryDNA and 23andMe), you can easily upload the DNA raw data file to MyHeritage.com to get free DN

1 In addition to the Two-Factor-Authentication, the trusted and logged-in devices mechanism provides an extra layer of security for your MyHeritage Account. Security is a top priority for us and we want to give o

2 To set up Two-Factor Authentication for your MyHeritage account, please follow the steps below: 1. Log in to your MyHeritage account and click on your name at the top right corner of the screen. A drop-down me

5 If you have tested your DNA with other autosomal DNA test providers than MyHeritage DNA (FTDNA, Living DNA, AncestryDNA and 23andMe), you can easily upload the DNA raw data file to MyHeritage.com to get free DN

1 In addition to the Two-Factor-Authentication, the trusted and logged-in devices mechanism provides an extra layer of security for your MyHeritage Account. Security is a top priority for us and we want to give o

4 Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate and DNA Matches. Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. MyHeritage analy

2 To set up Two-Factor Authentication for your MyHeritage account, please follow the steps below: 1. Log in to your MyHeritage account and click on your name at the top right corner of the screen. A drop-down me

3 On MyHeritage family sites we calculate the relationship between a person who is viewing the site and other site members and family members in the tree. But in order to identify the relationship correctly, it’s

4 Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate and DNA Matches. Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. MyHeritage analy

5 If you have tested your DNA with other autosomal DNA test providers than MyHeritage DNA (FTDNA, Living DNA, AncestryDNA and 23andMe), you can easily upload the DNA raw data file to MyHeritage.com to get free DN

3 On MyHeritage family sites we calculate the relationship between a person who is viewing the site and other site members and family members in the tree. But in order to identify the relationship correctly, it’s

1 In addition to the Two-Factor-Authentication, the trusted and logged-in devices mechanism provides an extra layer of security for your MyHeritage Account. Security is a top priority for us and we want to give o

2 To set up Two-Factor Authentication for your MyHeritage account, please follow the steps below: 1. Log in to your MyHeritage account and click on your name at the top right corner of the screen. A drop-down me

4 Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate and DNA Matches. Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. MyHeritage analy

1 In addition to the Two-Factor-Authentication, the trusted and logged-in devices mechanism provides an extra layer of security for your MyHeritage Account. Security is a top priority for us and we want to give o

2 To set up Two-Factor Authentication for your MyHeritage account, please follow the steps below: 1. Log in to your MyHeritage account and click on your name at the top right corner of the screen. A drop-down me

5 If you have tested your DNA with other autosomal DNA test providers than MyHeritage DNA (FTDNA, Living DNA, AncestryDNA and 23andMe), you can easily upload the DNA raw data file to MyHeritage.com to get free DN

3 On MyHeritage family sites we calculate the relationship between a person who is viewing the site and other site members and family members in the tree. But in order to identify the relationship correctly, it’s

1 In addition to the Two-Factor-Authentication, the trusted and logged-in devices mechanism provides an extra layer of security for your MyHeritage Account. Security is a top priority for us and we want to give o

2 To set up Two-Factor Authentication for your MyHeritage account, please follow the steps below: 1. Log in to your MyHeritage account and click on your name at the top right corner of the screen. A drop-down me

5 If you have tested your DNA with other autosomal DNA test providers than MyHeritage DNA (FTDNA, Living DNA, AncestryDNA and 23andMe), you can easily upload the DNA raw data file to MyHeritage.com to get free DN

4 Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate and DNA Matches. Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. MyHeritage analy

2 To set up Two-Factor Authentication for your MyHeritage account, please follow the steps below: 1. Log in to your MyHeritage account and click on your name at the top right corner of the screen. A drop-down me

4 Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate and DNA Matches. Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. MyHeritage analy

1 In addition to the Two-Factor-Authentication, the trusted and logged-in devices mechanism provides an extra layer of security for your MyHeritage Account. Security is a top priority for us and we want to give o

3 On MyHeritage family sites we calculate the relationship between a person who is viewing the site and other site members and family members in the tree. But in order to identify the relationship correctly, it’s

5 If you have tested your DNA with other autosomal DNA test providers than MyHeritage DNA (FTDNA, Living DNA, AncestryDNA and 23andMe), you can easily upload the DNA raw data file to MyHeritage.com to get free DN

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Looking for Answers?

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MH-import

What should I do if I can't activate a DNA kit?

If you have trouble activating a DNA kit, please go over the following steps to make sure you are taking the correct actions:- First of all, make sure the kit serial code you entered is correct- Make sure to lo

How can I activate my DNA kit from the MyHeritage app?

You can now activate your MyHeritage DNA kit by simply scanning the activation code with your device’s camera. To do so, please do as follows:1. Open the MyHeritage app on your mobile device2. Tap the icon on t

How do I activate a DNA kit purchased for someone else?

If you have ordered DNA kits for family members, they can either activate their own kit or give you permission to activate their DNA kit for them from the page https://www.myheritage.com/dna/activateIf they wis

How do I activate my DNA kit?

In order to activate your DNA kit online, please visit the page www.myheritage.com/dna/activate If you are logged in, you will see you name in the top-right corner of the screen. If it's not you, click on "Log

1

In addition to the Two-Factor-Authentication, the trusted and logged-in devices mechanism provides an extra layer of security for your MyHeritage Account. Security is a top priority for us and we want to give o

4

Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate and DNA Matches. Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. MyHeritage analy

2

To set up Two-Factor Authentication for your MyHeritage account, please follow the steps below: 1. Log in to your MyHeritage account and click on your name at the top right corner of the screen. A drop-down me

5

If you have tested your DNA with other autosomal DNA test providers than MyHeritage DNA (FTDNA, Living DNA, AncestryDNA and 23andMe), you can easily upload the DNA raw data file to MyHeritage.com to get free DN

asdf

asdfasdfdsf

3

On MyHeritage family sites we calculate the relationship between a person who is viewing the site and other site members and family members in the tree. But in order to identify the relationship correctly, it’s

4

Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate and DNA Matches. Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. MyHeritage analy

1

In addition to the Two-Factor-Authentication, the trusted and logged-in devices mechanism provides an extra layer of security for your MyHeritage Account. Security is a top priority for us and we want to give o

3

On MyHeritage family sites we calculate the relationship between a person who is viewing the site and other site members and family members in the tree. But in order to identify the relationship correctly, it’s

5

If you have tested your DNA with other autosomal DNA test providers than MyHeritage DNA (FTDNA, Living DNA, AncestryDNA and 23andMe), you can easily upload the DNA raw data file to MyHeritage.com to get free DN

2

To set up Two-Factor Authentication for your MyHeritage account, please follow the steps below: 1. Log in to your MyHeritage account and click on your name at the top right corner of the screen. A drop-down me

2

To set up Two-Factor Authentication for your MyHeritage account, please follow the steps below: 1. Log in to your MyHeritage account and click on your name at the top right corner of the screen. A drop-down me

3

On MyHeritage family sites we calculate the relationship between a person who is viewing the site and other site members and family members in the tree. But in order to identify the relationship correctly, it’s

1

In addition to the Two-Factor-Authentication, the trusted and logged-in devices mechanism provides an extra layer of security for your MyHeritage Account. Security is a top priority for us and we want to give o

5

If you have tested your DNA with other autosomal DNA test providers than MyHeritage DNA (FTDNA, Living DNA, AncestryDNA and 23andMe), you can easily upload the DNA raw data file to MyHeritage.com to get free DN

4

Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate and DNA Matches. Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. MyHeritage analy

3

On MyHeritage family sites we calculate the relationship between a person who is viewing the site and other site members and family members in the tree. But in order to identify the relationship correctly, it’s

5

If you have tested your DNA with other autosomal DNA test providers than MyHeritage DNA (FTDNA, Living DNA, AncestryDNA and 23andMe), you can easily upload the DNA raw data file to MyHeritage.com to get free DN

4

Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate and DNA Matches. Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. MyHeritage analy

2

To set up Two-Factor Authentication for your MyHeritage account, please follow the steps below: 1. Log in to your MyHeritage account and click on your name at the top right corner of the screen. A drop-down me

1

In addition to the Two-Factor-Authentication, the trusted and logged-in devices mechanism provides an extra layer of security for your MyHeritage Account. Security is a top priority for us and we want to give o

1

In addition to the Two-Factor-Authentication, the trusted and logged-in devices mechanism provides an extra layer of security for your MyHeritage Account. Security is a top priority for us and we want to give o

4

Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate and DNA Matches. Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. MyHeritage analy

3

On MyHeritage family sites we calculate the relationship between a person who is viewing the site and other site members and family members in the tree. But in order to identify the relationship correctly, it’s

2

To set up Two-Factor Authentication for your MyHeritage account, please follow the steps below: 1. Log in to your MyHeritage account and click on your name at the top right corner of the screen. A drop-down me

5

If you have tested your DNA with other autosomal DNA test providers than MyHeritage DNA (FTDNA, Living DNA, AncestryDNA and 23andMe), you can easily upload the DNA raw data file to MyHeritage.com to get free DN

5

If you have tested your DNA with other autosomal DNA test providers than MyHeritage DNA (FTDNA, Living DNA, AncestryDNA and 23andMe), you can easily upload the DNA raw data file to MyHeritage.com to get free DN

4

Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate and DNA Matches. Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. MyHeritage analy

2

To set up Two-Factor Authentication for your MyHeritage account, please follow the steps below: 1. Log in to your MyHeritage account and click on your name at the top right corner of the screen. A drop-down me

1

In addition to the Two-Factor-Authentication, the trusted and logged-in devices mechanism provides an extra layer of security for your MyHeritage Account. Security is a top priority for us and we want to give o

3

On MyHeritage family sites we calculate the relationship between a person who is viewing the site and other site members and family members in the tree. But in order to identify the relationship correctly, it’s

1

In addition to the Two-Factor-Authentication, the trusted and logged-in devices mechanism provides an extra layer of security for your MyHeritage Account. Security is a top priority for us and we want to give o

4

Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate and DNA Matches. Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. MyHeritage analy

2

To set up Two-Factor Authentication for your MyHeritage account, please follow the steps below: 1. Log in to your MyHeritage account and click on your name at the top right corner of the screen. A drop-down me

3